000-018 IBM Tivoli Service Request Manager V7.1 Implementation


QUESTION 1
Which system property is used for supporting text file types for attachment searches?

A. LWDICT
B. ATTEXT
C. ATTCREATE
D. LUCENEOBJINDEX

Answer: B


QUESTION 2
In the deployment of IBM Tivoli Service Request Manager V7.1, a consultant needs to create a
new escalation for the following conditions: Send notification to all the persons in the E-Mail
Group, if Tickets classification is assigned to email related Issues. The consultant also needs to
store the Ticket ID and Ticket status in a table when escalation is executed after successful
condition and notification is being sent to an E-Mail user groups. Using the Escalation application,
how can this be done?

A. Use the Notification class.
B. Use Set Value-Type Action.
C. Use Escalation Condition Query.
D. Use a custom class-Type Action and write Java class.

Answer: D


QUESTION 3
A customer wants to trigger three actions when any Service Request is not handled within 8
working hours:
1. Send an email notification to the shift manager.
2. Change the Request priority to high.
3. Assign the request to the URGTEAM group.
How can this be done?

A. By defining a new Action
B. By defining a newCron Task
C. By defining a new Escalation
D. By defining a new E-Mail Listener

Answer: C


QUESTION 4
Which two statements are true? (Choose two.)

A. A price can be specified for an offering.
B. An attribute can be specified for an offering.
C. A list of Assets can be included for an offering.
D. A list of Configuration Items can be included for an offering.
E. Service fulfillment needs to be specified in order to create the offering.

Answer: A,E


QUESTION 5
When creating a service offering using the Offerings application, which statement is correct?

A. An offering is unique to a catalog.
B. An offering is unique to an organization.
C. An offering contains information not found in the referenced service fulfillment.
D. An offering contains a list of specifications for the type of user that can be associated with it.

Answer: C


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